Uber Greenlight Manager – New Zealand
Uber 164 reviews – Auckland, Auckland
Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world – at the push of a button.
On another level, Uber is about applying mobile technology, data-driven decision making, and world-class operations teams to solve a massive, offline problem: urban transport.
These are early days. Come join us, and help us build a new fabric for urban logistics that is redefining the way people experience and get around a city.
ABOUT THE JOB
Uber’s driver-partners are our most important customers and the Uber Greenlight Manager will lead the charge in building a best in class customer service experience for them. You’ll manage your team of 20+ Uber Experts to onboard partners, resolve support issues efficiently and comprehensively and treat every support interaction as an opportunity to build a better connection between Uber and the driver community.
Highly refined people skills, as well as toughness, independence, persistence and empathy, are required to ensure you provide the quality of service we demand for our partners. You will work closely with the city General Manager, Community Operations Lead and Senior Operations Managers to make sure your Centre is meeting their market’s needs in terms of supply growth, onboarding, driver engagement, and any other local events or needs.This is an intense, business-side startup role which has a clear and direct, impact on the growth of our business.
Leadership in Customer Service – You’ll need truly world-class people skills to be able to influence partners as well as your team to deliver the Uber growth goals. Depending on the conversation, you’ll need to be able to charm or cajole our partners accordingly and coach our enthusiastic team of Uber Experts.
Analytical ability – We take an intensely data-driven approach to running our business. In order to efficiently manage the partner support centre you’ll be creating metrics to measure impact of your teams face-to-face interactions and use our data to make the right, operational decisions.
Process driven. You have superior organizational skills, and constantly look to rejig things to make them more efficient. You question ‘why’ and seek to upskill to improve outcomes for our partners and the business.
Business instincts – Inherently curious by nature, you enjoy thinking about what makes different businesses tick. You’re comfortable managing a P&L and reporting on metrics which show the success of your management decisions.
Owning the success metrics for customer satisfaction and facility operational and financial performance
Driving performance improvements through process development and innovation
Hiring, training, and managing Partner Support Representatives
Collecting and reporting on performance data
Maintaining an awesome experience in our support centre
Cultivating the global Uber brand and augmenting it with local details
Bachelor’s degree with 3-10 years of relevant experience
Hotel or service team management, retail or other customer service experience strongly preferred
Solid verbal and written communication skills
Free Uber rides!
Ground floor opportunity with the team; shape the strategic direction of the company.
The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
Sharp, motivated co-workers in a fun office environment.
Monthly gym reimbursement.
Full-time salary negotiable based on experience, and equity compensation plan.
Job Type: Full-time
11 days ago – save job
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